রিটার্ন পলিসি / Return policy

When you can return

We only handle returns or exchanges for products that are defective or not working. We do not accept returns for change of mind or because you do not like the product.

Deadlines for reporting defects

• If you see a clear defect or visible fault when you receive the product, you must tell us straight away—normally within 24 hours of receipt—by phone, email, or WhatsApp.
• If the product does not work, stops working, or fails during use within 7 days after you receive it, you must still report the problem to us within 7 days counted from the date you received the product.
• If you contact us about a defect or non-working product for the first time more than 7 days after the receipt date, we will not accept any return or refund request based on that complaint.

Full timing and conditions are in our Terms & Conditions (returns section).

No return or replacement in these cases

If a product becomes broken, is damaged by fire or heat, stops working due to water or other liquid ingress, or suffers similar physical damage because of misuse, negligence, accidents, or not following the manufacturer's instructions, we do not treat that as a defective product eligible under our policy. In those situations, we will not offer a return, replacement, or refund — even if you notify us within the usual time limits.

How it works

1. Contact us: If there is a problem, let us know in time by phone, email, or WhatsApp.
2. Sending the item back: You will usually need to send the return to us at your own expense using a courier. In some cases we may help arrange collection through our delivery partner.
3. Verification: Our team will inspect the product. We may ask for an unboxing video.
4. Condition of the return: The product must be returned in the original box with all accessories, in the same condition as when you received it at delivery.
5. Outcome: After our investigation and inspection, if we are satisfied there is a genuine qualifying defect under our stated rules, we may offer a replacement or a refund, depending on stock and circumstances—you are not automatically entitled to either; granting a replacement or refund is at our sole discretion where we choose to honour a valid claim. If we conclude the claim is not eligible under our investigation, we will not provide a refund or replacement. We likewise reserve the full right, at any time, to reject any return or refund claim; our decision shall be final and binding.

Important notes

• Return shipping is usually paid by the customer.
• If you do not notify us in time, a return or refund will not be accepted.
• After review, we reserve the right to decline any return request.
• Return and refund processing usually takes up to 7 working days.

Contact

Phone 01994662665, email support@chotomoni.com , WhatsApp here